We’re committed to getting your As We Are Underwear to you quickly, safely, and sustainably. Below you’ll find everything you need to know about how we ship your order.

*Important Shipping Update for U.S. Customers

As of August 29, 2025, U.S. Customs has removed the “de minimis” exemption that previously allowed small orders under USD $800 to enter duty-free.

What this means for you:

• All shipments into the U.S. may now be subject to import duties and taxes, regardless of order value.
• At checkout, you’ll see these charges calculated and added to your total so you can prepay them. This ensures a smooth delivery with no surprise bills from couriers at your door.
• Duties and taxes are set by U.S. Customs & Border Protection, not by us. We don’t mark up or profit from these charges.

We’re committed to making the process as transparent as possible. The total you pay at checkout is the landed cost(product + shipping + any duties/taxes), so there are no hidden fees when your order arrives.

We thank you for your continued support while we navigate these changes as a small business!

PROCESSING TIMES

All orders are processed and packed with care within 1–2 business days. You’ll receive a confirmation email with tracking details as soon as your order ships.

Please note: During peak periods, processing may take a little longer, but we’ll always do our best to keep things moving.

DOMESTIC SHIPPING (AUSTRALIA)

We offer standard and express shipping options Australia-wide.

• Standard Post: 2–8 business days
• Express Post: 1–3 business days
  

Shipping is calculated at checkout. Orders over $75 AUD qualify for free standard shipping.

INTERNATIONAL SHIPPING

Yes, we ship worldwide!

• Standard Post: 7–21 business days
• Express Post: 3–10 business days
  

Flat-rate international shipping applies and is displayed at checkout. Delivery times vary depending on your country and customs process.

Free Shipping is available on orders over $150 AUD for New Zealand customers, and on orders over $200 AUD for all other international zones.

Customs & Duties: International customers are responsible for any local import duties or taxes.

TRACKING YOUR ORDER

Once your order ships, you’ll receive an email with your tracking number. You can track your parcel via the carrier’s website or through the link in your confirmation email.

Didn’t receive a tracking email? Check your spam folder or contact us at [your email address].

DELIVERY ISSUES

If your parcel is lost, delayed, or arrives damaged, please contact us as soon as possible so we can help resolve the issue. While we are not responsible for carrier delays, we’ll always do what we can to assist.

SUSTAINABLE PACKAGING

We care about the planet as much as we care about comfort. All our packaging is plastic-free, recyclable, or compostable wherever possible. Small details, big impact.